At Printer's Repair Parts, we are committed to protecting
the privacy of our customers. As a result, PrinterRepairParts.com
has created this Privacy Policy in order to clarify to our customers
the manner in which PrintersRepairParts.com will and will not use
the information which our customers provide to us through our website.
The following are some common questions that may arise with regard
to PrintersRepairParts.com and the information which we request
from our customers at different points in our website.
What Information Does PrintersRepairParts.com Collect?
How Does PrintersRepairParts.com Use the Information It Collects?
How Does PrintersRepairParts.com Protect the Information It Collects?
Does PrintersRepairParts.com Share Its Information with Other Companies?
What are "Cookies" and How Are They Used by PrintersRepairParts.com?
Can Customers Update or Change Their Information Once It has been
Input?
Your Consent
Contact Us
What Information Does PrintersRepairParts.com Collect?
How Does PrintersRepairParts.com Use the Information It Collects?
General
The information that customers provide to PrintersRepairParts.com
is used (1) to allow our customers to purchase our products online,
(2) to provide our customers with personalized website content tailored
to the particular interests of each individual customer, and (3)
to continuously improve the convenience and functionality of our
website.
"My PRP" Account
When you set up your "My PRP" Account you will be asked
to provide your e-mail address and a password. As well as provide
information regarding your printing press. The information you provide
in your "My PRP" Account allows PrintersRepairParts.com
to personalize searches and facilitate the ordering process. During
registration of your "My PRP" Account, PrintersRepairParts.com
will ask for your name, address, e-mail address and other personal
information, including data about your printing equipment. The more
information you voluntarily provide (and the more accurate it is),
the better PrintersRepairParts.com will be able to customize your
experience.
Ordering
Our website utilizes both a shopping cart and e-mail forms for customers
to request information, products, and services. We may collect customers'
contact information (such as e-mail addresses), financial information
(such as account or credit card numbers). This information enables
us to process and fulfill our customers' orders and notify our customers
of their order status. When you provide credit card information
on our online form, you are connected to a secure server, which
encrypts credit card information over the Internet.
Surveys and Contests
We may occasionally request information from users via surveys or
contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to
disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic
information (such as zip code, age income level). Contact information
will be used to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the use and
satisfaction of this site. We may also use this data to personalize
the customer's experience at our site, showing them content that
we think they might be interested in, and displaying the content
according to their preferences. In addition, this information may
be used internally by PrintersRepairParts.com for market analysis
and other purposes and may be shared with advertisers on an aggregate
basis (i.e. all personal information will be removed).
Financial Information
Financial information that is collected is only used to bill the
user for products and services ordered at PrintersRepairParts.com
and for no other reason.
Mailing Lists
Contact information from the "My PRP" registration form,
order forms, contest forms and other sources is also used to send
information about our company and promotional material to our customers.
In addition, the customer's contact information may be shared with
selected partners of PrintersRepairParts.com who may want to contact
our visitors. Users may opt-out of receiving future mailings by
checking the appropriate box when opening or modifying their "My
PRP" account. In the event that you have registered more than
one e-mail address with us, please check the opt-out box for each
e-mail account you use.
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How Does PrintersRepairParts.com Protect the Information It Collects?
Passwords
To provide you with an increased level of security, access to your
personal information is protected with a password which you select.
We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to PrintersRepairParts.com
including names, addresses, contact information, and credit card
numbers - are stored in a secure database. This database is located
in a physically secure facility and is located behind multiple "firewalls".
PrintersRepairParts.com periodically performs external "ethical
hacking" exercises to detect and eliminate potential breaches
of security.
Secure Server
When you place orders through our website, you will transmit your
order information, including your credit card number, to our secure
server. Our secure server uses Secure Sockets Layer Software (SSL)
which allows us to receive information that your Web server encrypts
before transmitting to us. Since any order information you provide
to PrintersRepairParts.com will be transmitted using a secure connection,
customers with Web browsers that cannot support this level of security
will not be able to order products through PrintersRepairParts.com.
To ensure that you are conducting a secure transaction, please look
for a small padlock icon in the lower right corner of your browser
before you send your information. Should this icon not be available,
please notify PrintersRepairParts.com immediately and DO NOT send
your information.
Display of Credit Card Information
PrintersRepairParts.com will never display more than five digits
of your credit card number on the screen or on any invoices which
are sent to you.
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Does PrintersRepairParts.com Share Its Information with Other Companies?
General
PrintersRepairParts.com does not sell your personal information
to any third parties. However, we may provide your information to
trustworthy third parties (including "My Local PRP Stores")
so that they can send you product and service offers that may be
of interest. Users may opt-out of receiving future mailings by checking
the appropriate box when opening or modifying their "My PRP"
account. In the event that you have registered more than one e-mail
address with us, please check the opt-out box for each e-mail account
you use.
Aggregate Statistics
PrintersRepairParts.com may provide aggregate statistics about our
customers, sales, traffic patterns, and related site information
to reputable third-party vendors. However, these statistics will
include no personally identifying information.
Account Information
PrintersRepairParts.com may release account information if it believes,
in good faith, that such release is reasonably necessary to (1)
comply with the law, (2) enforce or apply the provisions of our
Terms and Conditions, or (3) protect the rights, property or safety
of PrintersRepairParts.com, our customers or other individuals.
Credit Verification
Please note that when you order products and services from PrintersRepairParts.com
we will use a credit verification company to validate the credit
card and other information you provide before we can fill your order.
We have an agreement with such company to ensure that our customers'
personal information is kept confidential. Not only is it the same
credit verification process that would be used if you presented
your credit card at any PRP store, but there is an additional safeguard
in that the billing information you provide for your credit card
enables us to verify that you are the rightful owner of the card.
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What are "Cookies" and How Are They Used by PrintersRepairParts.com?
"Cookies" are pieces of information that our website
can send to your browser and which can later be stored on your computer's
hard drive so that we can recognize you when you return. All pages
on PrintersRepairParts.com where you are prompted to log in or that
are customizable require that you accept cookies. We may also use
ads on our website that contain cookies. Our cookies do not contain
any personally identifying information, but they do enable us to
provide features such as storing items in your shopping cart between
visits and creating a personalized website based on your particular
printing press. Most Web browsers automatically accept cookies,
but you can usually change your browser to prevent that. Even without
a cookie, you can still use most of the features on our website.
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Can Customers Update or Change Their Information Once It has been
Input?
You can access your personal information at any time to update,
correct, add or delete any of the data you have provided to us.
To do so, access the "My PRP" page of the website with
your customer code and password.
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Your Consent
By using the PrintersRepairParts.com website, you consent to the
collection and use of this information by PrintersRepairParts.com.
If we decide to change our Privacy Policy, we will post those changes
on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose
it. We will take commercially reasonable measures to obtain written
or active e-mail consent from our members if PrintersRepairParts.com
is going to be using the Personally Identifiable Information collected
from the user in a manner different from that stated at the time
of collection. We will also post the changes in our privacy statement
30 days prior to a change.
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Contact Us
If you have questions or concerns regarding this statement, you
should contact Customer Service by email [email protected] or by phone 847-288-9000 8:30am CT to 5:00pm, Monday-Friday.
Thank you for visiting PrintersRepairParts.com!
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